Conversational AI & Copilot Solutions

Conversational AI for Enterprise Productivity and Workflow Acceleration

Centric designs conversational AI solutions that deliver measurable productivity gains across business functions. Our approach goes beyond basic chatbots-we build enterprise-grade assistants, Copilot Studio implementations, and workflow-embedded experiences integrated with Microsoft Teams, M365, and line-of-business systems.

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Why Conversational AI & Copilot Solutions Matter

Traditional chatbots struggle to scale. They often lack data access, domain context, and governance. Conversational AI changes this-enabling task guidance, process automation, knowledge retrieval, and workflow orchestration from within the tools employees already use.

We deliver platforms and assistants that respect organizational access, security boundaries, identity controls, and compliance frameworks.

Enterprise Chatbots & Virtual Assistants

AI-driven assistants aligned to business roles, integrated with internal systems and governed identity policies.

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Copilot Studio Implementations

Custom copilots built on Microsoft’s low-code foundation for workflows, systems integration, and knowledge access.

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Internal AI Assistants for Business Users

Operational guidance and self-service support for HR, Finance, IT, Operations, and frontline teams.

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Integration with Microsoft Teams & Enterprise Systems

Embedded AI workflows that connect to SharePoint, CRM, ERP, ticketing systems, and data platforms.

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Enterprise Chatbots & Virtual Assistants

Conversational AI built for enterprise workflows.

We create assistants that automate responses, handle requests, and surface data securely-reducing manual workload.

Knowledge and SOP support

Leveraging conversational AI and copilot solutions to provide real-time access to knowledge bases and standard operating procedures, ensuring efficient decision-making and consistent process adherence.

HR, IT, and Operations assistant flows

Streamlining HR, IT, and operations tasks through conversational AI and copilot solutions, automating workflows to enhance efficiency, support, and employee experience.

Ticketing and approvals integration

Integrating conversational AI and copilot solutions with ticketing and approval systems to automate request handling, streamline workflows, and accelerate decision-making processes.

Identity and access enforcement

Utilizing conversational AI and copilot solutions to enforce identity verification and access control policies, ensuring secure and compliant user authentication across systems.

Copilot Studio Implementations

Custom copilots without custom code - governed and scalable.

We build copilots that support workflows, documents, insights, and operational requests across Microsoft 365.

Microsoft 365 and Teams apps integration

Seamlessly integrating conversational AI and copilot solutions with Microsoft 365 and Teams apps to enhance collaboration, automate workflows, and boost productivity across the organization.

Business function–specific copilots

Deploying tailored conversational AI copilots for specific business functions to optimize workflows, improve task efficiency, and enhance decision-making within targeted departments.

Guardrails for compliance and identity

Implementing conversational AI and copilot solutions with built-in guardrails to ensure compliance with regulatory standards and secure identity management across business operations.

Integration with APIs and line-of-business systems

Enabling seamless integration of conversational AI and copilot solutions with APIs and line-of-business systems to enhance data flow, streamline processes, and improve operational efficiency.

Internal AI Assistants for Business Users

Self-service guidance for employees.

Assistants reduce dependency on shared mailboxes, tickets, and manual support queues by providing policy-aligned responses.

Knowledge retrieval with source citation

Leveraging conversational AI to retrieve accurate information while providing source citations, ensuring reliable and transparent knowledge access for informed decision-making.

SOP, process, and Q&A support

Empowering conversational AI to deliver real-time support for standard operating procedures, process guidance, and Q&A, enhancing efficiency and consistency across business operations.

Workflow notifications and routing

Streamlining workflows with conversational AI by automating notifications and routing tasks to the right teams, ensuring timely responses and efficient process management.

Embedded guidance inside Teams

AI-powered guidance directly within Microsoft Teams to enhance user experience, streamline tasks, and improve productivity without leaving the platform.

Integration with Microsoft Teams & Enterprise Systems

AI where employees already work.

We integrate assistants with Teams, SharePoint, CRM, ERP, ITSM platforms, and internal knowledge repositories.

Teams-first experience

Delivering a seamless, Teams-first conversational AI experience that integrates directly into Microsoft Teams, enhancing collaboration and automating tasks within the platform for increased efficiency.

Data access and permissions control

Enabling conversational AI and copilot solutions to manage data access and enforce permissions, ensuring secure and compliant access to sensitive information across the organization.

Secure workflow orchestration

Automating and securing workflow orchestration with conversational AI, ensuring efficient task execution while maintaining compliance and safeguarding sensitive data throughout the process.

HR, IT, and Operations system integration

Seamlessly integrating conversational AI and copilot solutions with HR, IT, and operations systems to streamline processes, enhance collaboration, and improve overall organizational efficiency.

How We Work

We take a user-centric and business-driven approach to building conversational AI and copilot solutions. Our process starts with understanding user journeys, intents, and system integrations, followed by designing intelligent, secure, and scalable conversational experiences. We leverage advanced NLP and generative AI to ensure accurate, contextual, and human-like interactions. From deployment to continuous learning and optimization, we deliver assistants that evolve with your business needs.

Blueprint & Architecture

Define roles, workflows, identity integration, and security.

Build & Validate

Configure copilots, connectors, prompts, and API integrations.

Deploy & Scale

Production rollout with access policy governance and monitoring.

Start with Workflow-Embedded AI

Centric helps organizations deploy AI copilots that accelerate productivity without compromising compliance. Engage us to blueprint, build, and deploy enterprise conversational AI solutions.

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End-to-End Conversational AI & Copilot Services

We deliver comprehensive conversational AI and copilot solutions that enhance user engagement and productivity. Our services include chatbot and virtual assistant design, LLM-powered copilots, intent modeling, workflow automation, and seamless system integration. We ensure secure, scalable, and context-aware conversations across channels. From strategy and design to deployment and continuous improvement, we build intelligent assistants that drive real business value.

Intelligent Automation & Agentic AI Workflows

Centric delivers intelligent automation solutions powered by agentic AI that can plan tasks, execute actions, and orches...

AI Strategy & Use-Case Discovery

Centric helps organizations move from exploratory AI conversations to a structured, ROI‑driven adoption plan. Our AI Str...

Conversational AI & Copilot Solutions

Centric designs conversational AI solutions that deliver measurable productivity gains across business functions. Our ap...

AI Deployment, MLOps & Edge AI

Centric moves AI from experimentation into controlled, production-ready environments. We specialize in deploying models,...

Generative AI & Knowledge Systems

Centric enables enterprises to adopt Generative AI responsibly, securely, and with measurable business value. Our focus ...

Computer Vision & Video Analytics

Centric enables organizations to convert camera data into actionable operational intelligence. Our Computer Vision & Vid...

Predictive & Decision AI (Custom ML/DL)

Centric builds predictive and decision intelligence solutions that help organizations anticipate outcomes, optimize oper...

Conversational AI & Copilot Solutions for Enhanced Productivity

Business Outcomes

• Reduced manual workload and support costs
• Faster access to information for employees
• Higher adoption of Teams and M365 ecosystem
• Improved operational agility and ticket resolution speed
• Embedded AI assistance without new interfaces or tools

Who This Is For

• Organizations already on Microsoft 365 or Teams
• Enterprises with ticket backlogs and manual support flows
• Departments seeking internal self-service enablement
• Process-heavy environments with SOP dependency

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See How We’ve Helped Businesses Achieve Their Goals

Our marketing strategies don’t just look good on paper—they deliver real, measurable results. Explore our success stories to see how Centric has empowered businesses like yours to thrive.

Brand Identity

Website UI/UX Strategy

Product Information Management

Retail Strategy & Execution

Distribution Strategy & Execution

ViroMasks | Brand Launch and Growth - Quick Hyper Scale

SharePoint Intranet Development

Brand Identity

Website Development

ADMO | Creating a Connected Digital Workplace

UI/UX Design

Content Strategy

Website Development

Aptamil | Celebrating the Unconditional Bond

Brand Identity

Website Development

UI/UX Design

BIC Art Master | Empowering Creativity Across Borders

What Our Clients Say About Us

The team was flexible, attentive to the client's needs, and trustworthy. Centric's comprehensive, well-organized process and checklists were key elements of the project management approach.

Steve Louis

Senior Vice President - Promethean Energy

Centric has helped us achieve a 105% surge in conversions, a 47% decrease in cost per lead, an 8.58% conversion rate from paid advertising, and an ROI of 16.6 times

Bobby Grover

President - BigTex Storage

Centric delivered items on a lightning fast turnaround. They never once told us they couldn't do something, and always made it happen.

Rebecca Burley

HBMA

They came up with the requested solution with minimum to no materials available from our side.

Alberto Bianconi

General Manager - Omnialog

Their customer care and feedback research skills, and persistence in achieving great results were unique.

Amr Alkhatib

Brand Manager at Sharbatly Fruits

Centric delivered on time and also responded to everything we ever asked very promptly. Most of the time same day and if not within 24 hours they would respond.

Zakir Seyar

HRSS CPA

Tailored Marketing Solutions for Every Industry

No matter your sector, Centric delivers custom marketing strategies designed to meet your unique challenges and goals.

Oil, Gas and Renewables

Real Estate

Banking and Finance

Food and Beverage

Luxury Brands

Non-Profits

Travel and Tourism

Technology

Media and Entertainment

Automotive Industry

Our Thoughts

Frequently Asked Questions

No. These are enterprise assistants tied to workflows, permissions, and systems.

Minimal. Copilot Studio enables low-code development with enterprise integration.

Yes - through secure APIs, Microsoft connectors, or custom integration.

Internal sources, RAG pipelines, approved knowledge bases, and governed systems.

Creative Services

Web Design And Development

Design Services

Digital Transformation

Artificial Intelligence Services

Data & Analytics Services

Microsoft Cloud Solutions

SEO Services

SharePoint Consulting

Digital Marketing Services

B2B Marketing

Applicant Tracking Platform

Centric Governance Central

Sharepoint Intranet

Oil, Gas and Renewables

Automotive Industry

Food and Beverage

Real Estate

Travel and Tourism

Non-Profits

Media and Entertainment

Technology

Luxury Brands

Banking and Finance

Insights

News

Conversational AI & Copilot Solutions

Conversational AI for Enterprise Productivity and Workflow Acceleration

Why Conversational AI & Copilot Solutions Matter

Enterprise Chatbots & Virtual Assistants

Copilot Studio Implementations

Internal AI Assistants for Business Users

Integration with Microsoft Teams & Enterprise Systems

Enterprise Chatbots & Virtual Assistants

Conversational AI built for enterprise workflows.

Knowledge and SOP support

HR, IT, and Operations assistant flows

Ticketing and approvals integration

Identity and access enforcement

Copilot Studio Implementations

Custom copilots without custom code - governed and scalable.

Microsoft 365 and Teams apps integration

Business function–specific copilots

Guardrails for compliance and identity

Integration with APIs and line-of-business systems

Internal AI Assistants for Business Users

Self-service guidance for employees.

Knowledge retrieval with source citation

SOP, process, and Q&A support

Workflow notifications and routing

Embedded guidance inside Teams

Integration with Microsoft Teams & Enterprise Systems

AI where employees already work.

Teams-first experience

Data access and permissions control

Secure workflow orchestration

HR, IT, and Operations system integration

How We Work

Blueprint & Architecture

Build & Validate

Deploy & Scale

Start with Workflow-Embedded AI

End-to-End Conversational AI & Copilot Services

Intelligent Automation & Agentic AI Workflows

AI Strategy & Use-Case Discovery

Conversational AI & Copilot Solutions

AI Deployment, MLOps & Edge AI

Generative AI & Knowledge Systems

Computer Vision & Video Analytics

Predictive & Decision AI (Custom ML/DL)

Conversational AI & Copilot Solutions for Enhanced Productivity

Business Outcomes

Who This Is For

See How We’ve Helped Businesses Achieve Their Goals

ViroMasks | Brand Launch and Growth - Quick Hyper Scale

ADMO | Creating a Connected Digital Workplace

Aptamil | Celebrating the Unconditional Bond

BIC Art Master | Empowering Creativity Across Borders

What Our Clients Say About Us

The team was flexible, attentive to the client's needs, and trustworthy. Centric's comprehensive, well-organized process and checklists were key elements of the project management approach.